At Black Birch, we are committed to delivering high-quality furniture. If you receive a damaged product, please contact us within 7 days at blackbirch000@gmail.com with proof of the damage. We will arrange a replacement, but the return shipping cost will be your responsibility.

Note: Minor cosmetic imperfections are not eligible for claims. Orders in process cannot be canceled, but a 25% processing fee applies for cancellations. Replacement and repair times are 15-30 working days. Products are not returnable except in cases of damage.

Inspect your product upon delivery and report any issues immediately to ensure a prompt resolution.